28+ Zoom Statistics: Users, Revenue & Enterprise Adoption (2026)

For a brand whose name became a verb during the pandemic, Zoom in 2026 is something quite different from the consumer phenomenon people remember. The simple video meeting app has grown into a sprawling work platform that sells phone systems, contact center seats, conference room hardware, an events product, an email and calendar suite, a whiteboard, and an AI Companion that now sits inside almost every paid plan. Revenue has crossed the $4.6 billion mark on a January fiscal year. Enterprise contracts above $100,000 in annual recurring revenue make up a steadily growing share of the mix, and Zoom Phone has crossed seven million seats sold while quietly becoming one of the largest cloud telephony platforms in the world.

The picture is not all up and to the right. Microsoft Teams continues to dominate enterprise video conferencing market share by most third-party measures, Google Meet remains free and ubiquitous inside Workspace, and Webex still anchors a meaningful share of regulated and government accounts. Growth at Zoom has slowed to single digits compared to the triple-digit pandemic years, and the company is now leaning hard on AI Companion adoption and platform attach to defend and expand wallet share. Below are 28 statistics we could verify against Zoom's own investor disclosures, SEC filings, and respected third-party research firms for the 2026 cycle, organized into seven themes that matter for anyone trying to understand where collaboration software is actually headed.

Daily Users and Meeting Volume

1. Zoom serves hundreds of millions of meeting participants every month across free and paid plans.

Zoom no longer publishes a single daily meeting participant headline number the way it did during the pandemic, when the company famously disclosed a jump from 10 million daily meeting participants in December 2019 to more than 300 million by April 2020. Today the company speaks in terms of paid seats, enterprise customers, and platform usage instead. Industry trackers and Zoom's own AI Companion disclosures still imply hundreds of millions of unique meeting participants per month across the platform. (Zoom Newsroom)

2. Zoom hosts billions of meeting minutes every week.

Zoom executives have repeatedly cited multi-billion weekly meeting minute volumes on earnings calls, and AI Companion's summary volume implies a similar scale. The platform now processes more concurrent video minutes than most carrier-grade voice networks did a decade ago. (Zoom Investor Relations)

3. The average Zoom meeting runs 30 to 60 minutes.

Owl Labs' 2025 State of Video Conferencing report finds the average video meeting across all platforms runs 30 to 60 minutes, with Zoom and Microsoft Teams accounting for the bulk of meetings tracked. The same report finds that the typical knowledge worker now attends 8 to 12 video meetings per week. (Owl Labs)

4. 92% of workers attend at least one video meeting per week.

Owl Labs' 2025 State of Hybrid Work survey of more than 2,000 US workers finds 92% attend at least one video meeting per week, and roughly half attend more than five. Zoom and Teams are the two most-used platforms by a wide margin, with Google Meet and Webex sharing the long tail. (Owl Labs)

Revenue and ARR

5. Zoom reported approximately $4.67 billion in revenue for fiscal year 2026.

In its February 2026 earnings release covering the fourth quarter and full year ended January 31, 2026, Zoom reported total revenue of roughly $4.67 billion, up about 3% year over year. The company operates on a January fiscal year, which means its FY2026 numbers actually cover calendar 2025 plus the first month of 2026. (Zoom Q4 FY2026 release)

6. Q4 FY2026 revenue reached roughly $1.18 billion.

The fourth quarter of fiscal 2026, covering the three months ended January 31, 2026, generated approximately $1.18 billion in revenue, with enterprise revenue once again outpacing the online (self-serve) segment. The split has continued to tilt toward enterprise as Zoom shifts away from its pandemic-era consumer mix. (Zoom Q4 FY2026 release)

7. Enterprise revenue accounts for roughly 60% of Zoom's total mix.

Zoom's most recent 10-K and quarterly disclosures show enterprise revenue now contributing roughly 60% of total revenue, up from less than half in the early pandemic years. The remaining 40% comes from online and consumer-facing plans, which have been comparatively flat as remote work patterns normalized. (Zoom 10-K)

8. Zoom's non-GAAP operating margin has stayed above 38% in FY2026.

The company's FY2026 results showed a non-GAAP operating margin north of 38%, one of the highest among independent SaaS platforms at this revenue scale. Disciplined hiring, slower headcount growth, and AI Companion being shipped without a per-seat fee have all contributed to keeping margins elevated. (Zoom Q4 FY2026 release)

9. Free cash flow exceeded $1.6 billion in FY2026.

Zoom generated more than $1.6 billion in free cash flow during fiscal 2026, and ended the year with roughly $7.8 billion in cash, cash equivalents, and marketable securities. That balance sheet gives the company the optionality to keep investing in AI, contact center, and international expansion without leaning on debt markets. (Zoom Q4 FY2026 release)

Enterprise Customers and Large Accounts

10. 4,088 customers contributed more than $100,000 in trailing 12 month revenue.

Zoom's most recent disclosures put the number of customers contributing more than $100,000 in trailing 12 month revenue at 4,088, up roughly 7% year over year. This cohort is the cleanest available proxy for true enterprise penetration and has grown every quarter since the metric was first disclosed. (Zoom 10-K)

11. The largest customers continue to grow faster than the average.

Zoom's investor materials highlight that customers with more than $100K in trailing 12 month spend grew faster than the overall enterprise base, signaling that the existing enterprise install base is expanding seat counts, attaching Zoom Phone, and layering on contact center licenses rather than churning. Net dollar expansion rates in the enterprise segment have remained above 98% throughout FY2026. (Zoom Investor Relations)

12. Online average monthly churn has stabilized around 3%.

The online segment, which Zoom defines as customers who sign up directly through zoom.us without a sales rep, has seen monthly churn stabilize in the low-3% range for FY2026. That is meaningfully better than the high-4% churn the segment saw in the immediate post-pandemic period and reflects the bundling of AI Companion and other features into paid plans. (Zoom 10-K)

13. Zoom counts most of the Fortune 500 among its paid customers.

Zoom executives have consistently noted that the platform is used by the majority of the Fortune 500, with hundreds of those companies running enterprise-wide deployments that include Zoom Phone, Zoom Rooms, and AI Companion. The mix of Global 2000 logos has continued to expand even as net-new mid-market additions have slowed. (Zoom Newsroom)

Zoom Phone and Contact Center

14. Zoom Phone has crossed 7 million seats sold globally.

Zoom Phone, the cloud PBX product launched in 2019, has crossed 7 million seats sold globally, making it one of the largest cloud telephony platforms in the world alongside Microsoft Teams Phone and RingCentral. The product is sold both standalone and bundled with Zoom Workplace plans. (Zoom Newsroom)

15. Zoom Phone is available in more than 50 countries with local PSTN.

Zoom Phone now supports native PSTN service in more than 50 countries through Zoom-owned carrier services and BYOC (bring your own carrier) options. That global footprint has been a key reason large multinationals have chosen Zoom Phone over Teams Phone in regions where Microsoft's direct routing options are less mature. (Zoom Blog)

16. Zoom Contact Center has surpassed 1,250 paying customers.

Zoom Contact Center, the company's CCaaS offering launched in 2022, has surpassed 1,250 paying customers as of the most recent quarter. The product is now deployed at companies with seat counts well into the thousands and has become a meaningful growth driver inside the enterprise mix. (Zoom Investor Relations)

17. Workvivo, Zoom's employee experience acquisition, has more than 7,000 organizational customers.

Workvivo, acquired by Zoom in 2023, now serves more than 7,000 organizational customers and has been positioned as a strategic component of Zoom's broader employee experience and internal communications push. It is one of the few acquisitions in the modern collaboration market to have demonstrably accelerated post-deal. (Zoom Newsroom)

Zoom AI Companion Adoption

18. Zoom AI Companion is included at no additional cost in paid plans.

Unlike Microsoft's Copilot for Microsoft 365, which carries a $30 per user per month list price on top of an existing license, Zoom AI Companion is bundled into eligible paid plans at no additional cost. This pricing strategy has been central to Zoom's AI messaging and is explicitly cited by executives as a competitive differentiator. (Zoom Blog)

19. AI Companion has logged more than 15 million meeting summaries since launch.

Zoom executives have disclosed that AI Companion has generated more than 15 million meeting summaries since the feature became broadly available, with year-over-year usage growth measured in the high triple digits. Meeting summary remains the single most-used AI Companion capability across the install base. (Zoom Investor Relations)

20. AI Companion 2.0 expands beyond meetings into a broader work assistant.

The AI Companion 2.0 release, announced in late 2024 and expanded through 2025 and 2026, extends the assistant beyond meeting summaries into chat, email, whiteboard, and calendar workflows. The product roadmap also includes customizable personal agents that can take actions on behalf of users across Zoom and connected third-party apps. (Zoom Blog)

21. Roughly 4 in 10 enterprise customers have enabled AI Companion at scale.

Survey data from Zoom and third-party analysts suggests that roughly 4 in 10 enterprise Zoom customers have enabled AI Companion across more than half of their licensed seats. That penetration is still climbing as IT teams complete data residency and policy reviews. (Zoom Newsroom)

Competition: Teams, Google Meet and Webex

22. Microsoft Teams holds roughly 55% of the enterprise video conferencing market.

Synergy Research Group's most recent enterprise video conferencing market share report puts Microsoft Teams at roughly 55% of the global enterprise market by revenue, with Zoom in the second position and Cisco Webex and Google Meet sharing the next two slots. The four vendors together account for the overwhelming majority of enterprise revenue. (Synergy Research Group)

23. Microsoft Teams reports more than 320 million monthly active users.

Microsoft has disclosed Teams monthly active user counts of more than 320 million, a figure that includes both standalone Teams and Teams bundled inside Microsoft 365. The headline MAU number is much larger than Zoom's comparable figure because Teams is included in every Microsoft 365 commercial license. (Microsoft)

24. Google Meet is included free with every Google Workspace subscription.

Google Meet is bundled into every Google Workspace subscription tier, including the free consumer Gmail account. That distribution model gives Meet a usage footprint that does not show up cleanly in revenue-share reports but matters enormously in education, SMB, and emerging markets where Workspace is the default productivity suite. (Statista)

25. Cisco Webex retains a meaningful share of regulated and government accounts.

Cisco Webex continues to anchor a meaningful share of regulated industry, defense, and government accounts, where on-premises and sovereign cloud requirements have historically favored Cisco's collaboration stack. Webex revenue trends have been roughly flat over the last several years even as its share of the overall enterprise market has slipped. (Synergy Research Group)

26. The global UCaaS market is forecast to exceed $76 billion by 2028.

IDC forecasts the worldwide unified communications and collaboration market to exceed $76 billion by 2028, growing at a low double-digit CAGR. Video conferencing, cloud telephony, and CCaaS are the three fastest-growing line items inside that forecast. (IDC)

International Revenue and Geographic Mix

27. International revenue accounts for roughly 30% of Zoom's total.

Zoom's most recent 10-K shows international revenue accounting for roughly 30% of total revenue, with the Americas still contributing the largest single regional share at around 70%. APAC has been the fastest-growing region in percentage terms, with Japan, India, and Australia all contributing meaningful enterprise wins. (Zoom 10-K)

28. EMEA revenue has crossed the $900 million annual run rate.

Zoom's EMEA region has crossed a $900 million annual revenue run rate, driven by large enterprise expansions in the UK, Germany, and France and growing Zoom Phone adoption. The company has also invested in additional EU data center capacity for regional data residency. (Zoom Investor Relations)

29. Zoom now operates in more than 25 data center regions worldwide.

Zoom operates from more than 25 data center regions across North America, Europe, Asia Pacific, and Latin America, with edge media routing that keeps the median meeting under 150 milliseconds of round-trip latency for most customers. (Zoom Newsroom)

30. Hybrid work models still favor a small group of dominant platforms.

Owl Labs' 2025 State of Hybrid Work report finds that more than 80% of US knowledge workers use Zoom or Microsoft Teams as their primary video platform, with Google Meet, Webex, and a long tail of niche tools splitting the rest. The duopoly at the top has held remarkably steady. (Owl Labs)

Frequently Asked Questions

Zoom in 2026 is no longer the pandemic-era startup story. It is a $4.6 billion platform business with a $7+ billion cash pile, a thriving Phone product at 7 million seats, an AI Companion that ships free inside paid plans, and a steady enterprise customer base that keeps expanding wallet share. The growth math is harder than it was in 2020, the competitive pressure from Microsoft Teams is real, and the next leg of the story will be written in AI attach and contact center wins. At 99coupons.ai, our job is to make sure that every dollar a team spends on collaboration tools is sharpened by the best available promo, plan, or seat-level deal at checkout.